Monitoring and Observability

Track the health of your agents, transfers, and scheduled jobs from the MFTPlus dashboard — no infrastructure for you to manage.

What You Can Monitor

Transfer Metrics

Available from the dashboard Transfers view and hub Health tab:

• Transfer success rate — ratio of successful transfers to total attempts
• Active transfers — current concurrent transfers
• Average transfer duration — time to complete transfers
• Queue depth — transfers currently queued or in progress
• Error rate — failed transfers as a percentage of total

Use the time window selector (1h, 24h, 7d, 30d) to view trends.

Agent Metrics

Available from the dashboard Agents view:

• Active agents — number of connected agents (online / offline)
• Last heartbeat — timestamp of each agent's most recent check-in
• Agent version — installed MFTPlus agent version

See Hub Administration for the full Health tab tour.

Job Metrics

For scheduled jobs:

• Pending jobs — number of enabled scheduled jobs
• Job execution rate — percentage of jobs running on schedule

Alerts and Notifications

Configure notifications so you hear about problems as they happen:

1. Open your hub's Settings tab in the dashboard
2. Under Notifications, add webhook URLs or email addresses
3. Choose the events to be alerted on: agent offline, transfer failure, deploy key expiry

Webhook payloads can drive incident tooling or chat alerts — see Webhooks.

Recommended Checks

Cadence	Check	Where
Real-time	Agent offline alert fires	Notifications
Daily	Transfer success rate > 95%	Health tab
Weekly	Queue depth trends and error rate	Health tab
Monthly	Audit log review for anomalies	Dashboard audit log

Troubleshooting

Agents Show Offline

1. Check the agent machine is powered on and online
2. Verify outbound HTTPS connectivity from the agent: see Troubleshooting
3. Review recent transfer failures for connection errors

Transfer Success Rate Drops

1. Filter failed transfers by date range and agent
2. Check error messages on individual transfer records
3. Confirm destination credentials have not expired

Need Help?

• Documentation: docs.mftplus.co.za
• Support: support@mftplus.co.za